I am having problems getting into my webstore account. I have lost or forgotten my password.
If you have a webstore account with us and are having problems signing in, you can request a new password here. Passwords are case-sensitive. We are not able to tell you what your existing password is, but you can reset it by requesting a new one. If it has been a while since you last logged in, make sure you are using the email address that you originally created the account with.
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I requested a new password/reset my password but still cannot sign in to my webstore account using the new password.
I requested a new password on the website but haven't gotten the email telling me what it is.
If it has been a while since you last logged in, make sure you are using the email address that you originally created the account with. Your new password will be sent to the email address you entered online. Email delivery times can vary, so please allow a little time to receive the email or check your spam/junk mail folder.

Once you receive the new password, use it to sign in to your account. Passwords are case-sensitive. Enter it exactly as provided in the email. We recommend that you change the password to something you can remember for future sign in (minimum 5 characters).
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I cannot find a product on your website.
Products can be found by browsing the category list on the left-hand side of the website or typing in the Harris Communications Part Number or product name in the Search entry field.

For a more detailed search, try our Advanced Search feature. Advanced Search allows you to search within product descriptions for the author, products with user manuals, by price range, date added and category. If no results can be found, the item may either be out of stock or no longer available. Contact us for more information if you believe that we should carry a particular product.
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How do I add an item to my cart?
Products available for purchase have a blue "in cart" button. Click the button to add to your shopping cart.
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How do I remove an item or change the quantity of an item in my cart?
To remove an item, either click the "remove" checkbox that is next to the item you want to remove, or enter the number "0" in the quantity column, then click the "Update Cart" button that is located to the left of the "Remove" column to save your changes. To change the quantity of an item in your cart, simply change the number in the quantity column of the item, then click the "Update Cart" button to save your changes.
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The computer will not let me checkout. It keeps asking me to sign in.
In order to finish your order and checkout online, you will need to create an account. The webstore also offers a Guest Checkout option if you do not wish to create an account. Also, make sure you are not already signed in. If you see the words "Log off" in the blue horizontal bar below the header, then you are signed in.

Benefits of creating an account include being able to view your past purchases, maintain an address book for up to 5 delivery recipients and start a wish list of products you are interested in purchasing in the future. Click here to create an account.
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I keep getting an error message after I enter in my credit card information and cannot checkout.
Errors might occur due to a simple typo in the credit card information fields. If you get an error message after entering in your credit card information, verify that the name, account number, expiration date and CVV2 number (card security code that is a 3 digit number on the signature panel for Visa, MasterCard and Discover Card; 4 digit number on the front of the card for American Express) are correct.

If all the information is correct, please make sure that the credit card balance can cover the full amount of the order.

The next step is to try a different credit card.

If you are still unable to checkout after doing all of the above, write down the error message that you are receiving and contact us with the information. You may also place your order over the phone with your order and credit card.
Click here to sign in and checkout.
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How long does it take to receive an order?
All in-stock items are shipped within 48 hours after we receive your order. You should receive your order in 7-10 business days from the day the order was entered. Notices of any back orders are mailed immediately.
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I want to order using a purchase order. Do you accept purchase orders?
To be billed Net 30 days, schools, agencies, and businesses may either mail or fax completed purchase orders. Orders typed on company letterhead may be substituted for purchase orders. To avoid duplication, please do not fax and then mail a copy for confirmation unless it is clearly marked as "Confirming" only. Our fax number is 952-906-1099.
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Is there a way I can test your products before buying?
If you are near our office in Minnesota, come visit our showroom and browse the products that we offer. Click here for directions. If you are out of the area, we offer a 30-day return policy for you to determine whether a product will suit your needs.
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I would like to request a Review/Desk copy of a book.
We do not provide Review copies of texts. We offer a 30-day return period, so you may order a book, and if it is not what you wanted, you may return it in "like new," resellable condition. See our return policy for more. Original shipping charges are non-refundable. Special orders, videotapes, DVDs and CD-ROMs are not returnable once opened.
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I lost the user manual. Can you send me one?
Many products have the user manual on the website. A link to view the user manual can be found in the product description. Search for the product you want a user manual for and look for the link in the description. For a list of products with user manuals, click here.
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What is your return policy?
For complete information on the Hreturn policy, click here.
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I would like to return an item. What should I do?
All returns must include a Return Merchandise Authorization number (RMA). For complete information on the return policy, click here.
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How do I contact you?
Click here for ways to contact us by phone, fax, email or mail.
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Where are you located? What is your address?
Information on our office and showroom located can be found here.
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Do you have a videophone number?
If you would like to contact us via videophone, please call 800-825-9187 TTY and give us your videophone number. A customer representative will contact you. Sorry, we are unable to receive incoming videophone calls.
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I know a group or am part of a group that can really benefit from your catalogs. How do I get you to send them catalogs?
Have the organization contact us to request multiple copies of our catalog.
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Are the catalogs free?
Yes, the catalogs are free of charge, one per address. Please specify the type of catalog you would like to receive, if more than one kind is available.
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I requested a catalog, but have not received it yet. Where is it?
Please allow 2 weeks to receive your catalog. If it has been more than 2 weeks since you submitted your request, please email us your name, address you used on the request and date you sent in your request so that we may research the status of it. Include a phone number or email address so that we are able to contact you.
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