When you receive your merchandise, please do not write on the product forms or packaging, fill out the warranty card, or damage the box or product in any way until you know that your product works and that you want to keep it.

Our 30 day money-back guarantee means as much to us as it does to you. Our goal is for our customers to be 100% satisfied. However, if you need to return an item within 30 days, the product must be sent back in ORIGINAL "LIKE NEW" CONDITION packaged in the ORIGINAL MANUFACTURER'S BOX, or you will be charged a restocking fee. Returning items in original condition will help keep future costs lower for our customers.

Merchandise must be returned to Harris Communications within fourteen (14) days after an RMA (Return Merchandise Authorization) is issued. Items that are received after fourteen (14) days from the date an RMA number is issued will not be eligible for credit or exchange, they will be eligible for repair only.

For returns or exchanges and to request an RMA, please call our Customer Service Department toll-free at

1 (800) 825-6758 Voice
1 (800) 825-9187 TTY

Repack the merchandise carefully and in original condition. Include any instruction manuals, warranty card, etc. Wrap the box in brown paper so the original box is unaltered. Send the merchandise, packing slip and completed returns form prepaid and insured to:

Harris Communications
Attn: Returns Dept.
15155 Technology Drive
Eden Prairie, MN 55344-2277

Harris Communications must receive merchandise within fourteen (14) days after an RMA number (Return Merchandise Authorization) is issued. Items received after fourteen (14) days from the date an RMA number is issued will not be eligible for credit or exchange, they will be eligible for repair only. Returns will NOT be accepted after thirty (30) days from the date of shipment. In the event that 30 days have passed from the date of shipment, you are advised to follow the manufacturer's warranty instructions for repair service. The item must be in the original carton and in "like new" condition, with all parts, instruction manuals and R.M.A. included, to receive a refund. An exchange or in-store credit will be issued if this criteria is not met. Original shipping charges are non-refundable. Special order purchases, opened videotapes, DVDs, computer disks and software are not refundable once opened unless defective. We reserve the right to charge a restocking fee for returns/exchanges.

Fast Shipping

All in-stock items are shipped within 48 hours after we receive your order. You should receive your order in 7-10 business days from the day the order was entered. Notices of any back orders are mailed immediately.

Package Carrier

We ship "Best Way "whenever possible. We do not deliver to P.O. boxes.

Express Delivery

For an additional charge, we can deliver your order overnight via UPS Next Day Air^TM, within two days via UPS 2nd Day Air^TM or three days with 3 Day Select^TM. Orders must be received by 12:00 pm Central Time to guarantee on-time delivery. Other express delivery services can also be arranged. Call for a quote on rush delivery charges.

Shipping Charges

See chart below for shipping charges to the 48 contiguous United States. Shipping charges for Internet orders over $2,000 will be Actual Shipping. Charges on invoices are estimates only.

Shipping Errors

Shipping errors must be reported within five (5) business days of receipt of order.

Damaged Items

If you receive an item that is damaged in shipping, please do the following:

• Keep all packaging materials in the same condition as you received them. Claims cannot be made if packing materials are missing.
• Report the damage immediately to the carrier (UPS^TM, Postal Service, or other carrier).
• Do not ship the package back to Harris Communications; wait for the carrier to inspect and pick up the package.
• Call Harris Communications to report the damage so that we can process a replacement order.

Defective Items

If you receive an item that is defective in some way, please call Harris Communications for instructions on returning it for replacement. If you have any questions about products or orders, just call the Customer Service Department toll-free at:

• 1-800-825-6758 Voice
• 1-800-825-9187 TTY

8:00 a.m. to 5:30 p.m. Monday through Friday; 9:00 a.m. to 12:00 p.m. Saturday, Central Time. Our representatives can answer most questions while you are on the phone. They can also help you with international or complicated orders. Faxed inquiries may be sent to (952) 906-1099. Written inquiries can be mailed to:

Harris Communications, Inc.
15155 Technology Drive
Eden Prairie, MN 55344-2277