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CaptionCall Amplified Captioned Phone with License


Availability: In stock


Quick Overview

Don't let hearing loss keep you from using your telephone. CaptionCall Captioned Phone is a 40dB amplified telephone for people with hearing loss that displays captions of what callers say on a large, easy-to-read touchscreen. CAPTIONCALL IS AVAILABLE FOR THE U.S. ONLY.

What you need
  • Hearing loss necessitating your use of the service
  • High speed Internet connection
  • Standard home phone connection

What to expect after you place your order
  • Within a few days after you have placed your order, a CaptionCall representative will contact you to schedule an installation time and to teach you about how the service works. Installation services available in most areas. When an installer is not available you will be assisted over the phone.
  • You will have a full 60 days after installation to evaluate the CaptionCall phone and captioning service. Return the phone within 60 days for a full refund. If you decide to keep the phone, there is nothing more for you to pay. Simply enjoy talking on the phone again!

CaptionCall captioned amplified telephone

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  • CaptionCall captioned amplified telephone
  • 40 decibel incoming phone sound amplification
CaptionCall is a revolutionary captioned telephone service for people who have difficulty using the telephone due to hearing loss. Similar to captioned TV, but available only to qualified people with hearing loss, the CaptionCall captioned telephone displays captions of what callers say on a large, easy-to-read screen.

Watch an overview about CaptionCall captioned phone service.
Video testimonial from a real CaptionCall user.

The CaptionCall captioned phone solution includes:

  • 40dB amplified CaptionCall captioning-enabled telephone with large, easy-to-read screen that displays captions of what your callers say.
  • FREE ongoing captioning service funded by the FCC provides nearly instant, automatic captioning on every call you make and receive.
  • Comprehensive CaptionCall customer service, including account setup assistance, installation assistance, and ongoing customer support. Installation service via a CaptionCall representative is available in most areas. When an installer is not available you will be assisted over the phone.

Similar to captioned television, CaptionCall captions uses voice recognition technology and a transcription service to quickly provide written captions of what callers say on a large, easy-to-read screen. The CaptionCall captioned phone works like a regular telephone – simply dial and answer calls as usual – speak and listen using a phone handset like always.

What to expect after you place your CaptionCall Captioned Phone order

  • Within a few days after you have placed your order, a CaptionCall representative will contact you to schedule a time to come out and install the phone and to teach you about how the service works. This is all done at no extra charge to you! Installation service via a CaptionCall representative is available in most areas. When an installer is not available you will be assisted over the phone.
  • Once the CaptionCall captioned phone has been installed, you will have a full 60 days to evaluate the phone and captioning service. If, for any reason, you wish to return the CaptionCall Captioned Phone within those 60 days, you will be given a full refund. If you decide to keep the phone, there is nothing more for you to pay – simply enjoy talking to your friends and loved ones again!

CaptionCall Captioned Phone Features

This state-of-the-art yet surprisingly simple telephone empowers you to communicate more confidently with friends, family, or coworkers. With the CaptionCall Captioned Phone, you’ll enjoy:
  • Familiarity: the CaptionCall Captioned Phone works like a regular phone. Just dial and answer phone calls like you always have.
  • Automatic captioning: No need to dial additional numbers to use the captioning service.
  • Free service:Captioning service is funded by the FCC so no new bills or monthly charges.
  • Large text: 7" screen with adjustable text sizes make it easy to read every word.
  • Location flexibility: Set up your phone using a wired or wireless Internet connection.
  • Touch to call: Make calls quickly and easily with a simple touch of the screen.
  • Saved conversations: Choose to save the captioning from conversations for later review.
  • Customizable audio: Easily adjust ringer and handset volume and customize frequency amplification.
  • Saved volume settings: Volume settings can be customized and saved to provide the best experience on every call.
  • Telecoil loop connection: For hearing aids with a telecoil option.
  • Secure captioning: Enjoy a safe, encrypted FCC-regulated transcription process.
The CaptionCall Captioned Phone will receive periodic automatic updates via the Internet. Just keep your CaptionCall Captioned Phone connected to receive these updates. These periodic updates will contain new features and enhancements to your CaptionCall phone to provide you the best captioned telephone experience available.

CaptionCall Telephone Specifications

  • Adjustable handset volume (up to 40dB gain)
  • Adjustable ringer volume (up to 95dB SPL)
  • 1/8" audio jack for telecoil induction loop connection to compatible hearing aids
  • Audiogram-compatible sound equalizer
  • Customizable frequency amplifications
  • 3 built-in sound equalizer presets (Boost Lows, Boost Mids, Boost Highs)
  • Storage for up to 200 contacts with photos
  • Call Waiting (with phone company subscription)

CaptionCall Display

  • 7" diagonal wide-screen color LCD
  • Touchscreen user interface
  • 800x480 screen resolution
  • Adjustable screen viewing angle 25° to 75°

Connection Requirements

  • RJ-11 analog telephone jack
  • Broadband Internet connection (RJ-45 wired Ethernet or 802.11 B/G/N wireless Ethernet)
  • 120V AC power
  • Difficulty hearing on the phone due to hearing loss
  • High speed Internet connection
  • Standard home phone connection
  • Ordinary electrical outlet

Frequently Asked Questions

Why is the CaptionCall Service free?
Relay services, like CaptionCall, are provided to all qualified users thanks to the Americans with Disabilities Act (ADA). The ADA requires that people who are hard of hearing have the option to communicate by telephone just like someone without hearing loss. Captioning is provided by CaptionCall and paid through a fund administered by the Federal Communications Commission (FCC). The CaptionCall service uses communication assistants who convert the calling party’s spoken words into captioned text.

How is CaptionCall funded?
The cost of relay services is funded through payments by telephone companies, an expense that is typically passed through to telephone users as a surcharge. The funds go into the Interstate Telecommunications Relay Services (TRS) fund, which pays for multiple relay services, including the CaptionCall service, and is supervised by the Federal Communications Commission (FCC). The FCC compensates CaptionCall for providing the captioning service, so there is literally no cost to receive captioning service from this federal program.

Who can use CaptionCall?
The CaptionCall service is available for individuals in the United States who have a medically recognized hearing loss necessitating their use of the service. All CaptionCall calls must include a person with hearing loss.

Will the CaptionCall Captioned Phone work with my hearing aid?
The CaptionCall phone is hearing aid compatible and works with most hearing aids.

Will I have to change my current phone service provider or plan?
CaptionCall has no impact on your current phone service provider. You can keep your current provider and plan. CaptionCall works with your current phone number.

Does CaptionCall impact the services I've selected from my phone service provider?
No, CaptionCall works seamlessly with the services you've selected from your phone service provider, including Caller ID, voicemail, call waiting and call forwarding.

Can I use CaptionCall for long distance calls?
Yes, your phone service provider's standard long distance charges will apply.

CaptionCall Setup Guide
CaptionCall User Manual

Purchase price includes license to use the CaptionCall phone hardware. The CaptionCall phone remains property of CaptionCall in order to provide ongoing support, service, and upgrades.
Product Type Telephone
Telephone Style Corded
Amplification 40dB
Caller ID Screen Yes
Caller ID Talking No
Telephone Answering Machine Yes
Telephone Big Buttons Yes
Telephone Speakerphone No
Visual Ringer No
Battery Backup No
  1. Better than expected! Review by RoseElla
    Overall Satisfaction

    I purchased this phone for my mother who recently lost her hearing due to a brain tumor. After becoming reliant on text messages only to communicate I purchased this phone and couldn't be more pleased with the product! This phone allows her to regain a sense of normalcy by talking with friends and family and avoid social alienation from being deaf.

    I highly recommend this product to anyone. With just a few second delay it captions phone calls accurately! (Posted on 11/25/14)

  2. Its not for Deaf People Review by Dave
    Overall Satisfaction

    I suppose it would work just fine for the "hard of hearing" but it's pretty much useless if the person using it is totally deaf. Iv'e seen other brands that have flashing light sources that indicate when a call is coming in so the deaf person can SEE it then answer the phone. This phone has no lights at all for the "ringer" so they have no Idea when there's a call coming in. It's really to bad to because it looks like the caption part works pretty well (Posted on 8/11/14)

  3. Very good! Review by Gaby
    Overall Satisfaction

    Just yesterday got this phone installed . You need to be familiar with touch screen (like a smartphone). I was surprised how quickly the voice was ''put'' into written words, i.e. captioned. I need to become more comfortable around it but so far, so good. (Posted on 6/6/14)

  4. Very satisfied. Review by Walt
    Overall Satisfaction

    Very satisfied. This is the fourth CaptionCall phone I have purchased. With my hearing problem they are very helpful. (Posted on 4/21/14)

  5. Ongoing problems Review by terry
    Overall Satisfaction

    I got a CaptionCall phone when they first came out a couple of years ago and I was really pleased at first. Then a few months ago one of the software updates the company automatically downloads onto the phone had a bug and caused an echo loop of my own voice while speaking. The echo is constant and is extreme at times, and prevents normal conversation as the echo either covers the other person's voice or I don't know if I have heard them, or the noise of my echo. This would be bad enough for a hearing person but for someone struggling to understand a caller it is impossible. I need to use my existing hearing ability as well as the (delayed and sometimes inaccurate) captions. CaptionCall did send their rep who was not able to resolve it, then they provided a new phone, but the problem continues. I do not have this echo problem with any other phone in my house. The phone company checked all my lines. This is definitely a CaptionCall problem. Their tech support told me that it was a known issue affecting some users only, and they were/are "working on it". As it initially worked perfectly I don't understand how the problem can continue indefinitely like this. It's been months. Today after a botched and embarrassing business call, I gave up and purchased a Clarity captioned phone (which has the added advantage of an answering machine). I would strongly advise against buying a CaptionCall phone at this time. (Posted on 2/18/14)

  6. Wonderful product Review by Cooper
    Overall Satisfaction

    My siblings and I purchased this phone for our severly deaf mother. It was the best Christmas present we could have gotten. She is no longer frustrated by the phone ringing and not being able to understand what the caler is saying. She can also 'hear' the person over the handset with the amplification up. Wish I had known of this product years ago. It is a Godsend for my mother, her family and friends. Thank you so much! (Posted on 12/24/13)

  7. Very satisified Review by Mam
    Overall Satisfaction

    I bought the phone for my 94 year old Dad. He has had some issues remembering to touch "yes' for the printing to begin, but that is age and memory related. The service was great from both Harris and Captel. I was going to my Dad's from out of state, so they were sure to be there to install, as I requested, since I wanted to be present. The installer , Craig was prompt, very polite, thorough, and respectful. (Posted on 12/2/13)

  8. Pleased Review by Clark
    Overall Satisfaction

    Pleased with the phone and installation. It took the installer about 30 minutes to set it up and it has been more than satisfactory. Have put over 100 names and number into it by using my laptop. (Posted on 10/23/13)

  9. Captel Dissappointment Review by Ex-Captel Customer
    Overall Satisfaction

    I ordered my phone for my mother whom is a retired doctor. I realized it was mailed in a box. They expected my 90 year old mother to know what she was doing. I called the distributor and let them know what happened, they obviously didn't want anything to do with it so passed the buck to Captel.How ironic on their part. Once I called Captel they said they referred me to a person to install. OMG!@#$ I talked to some guy named Clark and he never went to install, come to figure they only have 1 person to install in her state! What kinda service is that! He won't be able to install her pre-paid phone till next month. My poor mother can't communicate for a whole month more now because her needs have been put 2nd. I always bought from the other guy but this is the last due to this scenario. They need to find someone who can back up what they offer. I now have a CaptionCall phone for my mom:) It's faster and they came out within a couple of days after my order. No service issues due to their willingness to help and answer questions.I will only buy from HARRIS from now on. Thanks for helping my mom out. (Posted on 10/17/13)

  10. Sr. Technician with Lucent Technologies Review by Don Henderson
    Overall Satisfaction

    This is a great phone. I install and deal with this type of equipment all day long. Captel and Clarity can't touch this phone when it comes to service and technology. The only thing it lacks in is it is not in Spanish. If this phone had Spanish compatibility many more people would be using this phone. You would double your customers at that. too bad... you almost had the perfect phone CaptionCall (Posted on 9/19/13)

  11. CaptionCal phone is excellent Review by FENWICK
    Overall Satisfaction

    CaptionCall allows me to make and receive phone calls even though I have a profound hearing loss. The only dissapointing aspect is that Harris Communications charged $75, whereas I could have had the phone free from the CaptionCall company. I should have researched the venues for the product more thoroughly before buying from Harris. I have only myself to blame.

    ***Response from Harris Communications:
    Due to new regulations from the FCC (which are already in effect), customers are actually required to pay a minimum of $75 for captioned telephones, regardless of where they purchase their phone from. Therefore, the $75 price that we are currently selling this phone for is the lowest price it can legally be sold for anywhere.*** (Posted on 9/9/13)

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