Serving People with Hearing Loss for over 30 Years

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CaptionCall Amplified Captioned Phone with License


Availability: In stock


Quick Overview

Don't let hearing loss keep you from using your telephone. CaptionCall Captioned Phone is a 40dB amplified telephone for people with hearing loss that displays captions of what callers say on a large, easy-to-read touchscreen. CaptionCall requires a standard home phone landline service and high speed Internet. CAPTIONCALL IS AVAILABLE FOR THE U.S. ONLY.

CaptionCall captioned amplified telephone

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  • CaptionCall captioned amplified telephone
  • 40 decibel incoming phone sound amplification
CaptionCall is a revolutionary captioned telephone service for people who have difficulty using the telephone due to hearing loss. Similar to captioned TV, but available only to qualified people with hearing loss, the CaptionCall captioned telephone displays captions of what callers say on a large, easy-to-read screen.

How CaptionCall works

Captioncall is similar to captioned television. Free ongoing captioning service is funded by the FCC to provide nearly instant, automatic captioning on every call you make and receive.
  • You hear your caller's voice over a standard phone line.
  • The CaptionCall phone sends their voice to the CaptionCall service, which converts spoken words to caption text.
  • The text is displayed on the screen of the CaptionCall phone.


  • Home landline phone service
  • High speed Internet
  • Hearing loss

Watch an overview about CaptionCall captioned phone service.

Video testimonial from a real CaptionCall user.

What to expect after you place your CaptionCall Captioned Phone order

  • Within a few days after you have placed your order, a CaptionCall representative will contact you to schedule a time to come out and install the phone and to teach you about how the service works. Installation service via a CaptionCall representative is available in most areas. When an installer is not available you will be assisted over the phone.
  • You will have a full 60 days to evaluate the phone and captioning service once the CaptionCall captioned phone has been installed. If, for any reason, you wish to return the CaptionCall Captioned Phone within those 60 days, you will be given a full refund.


  • Automatic captioning
  • 7" screen with adjustable text sizes make it easy to read every word (800x480 pixel resolution)
  • Adjustable screen viewing angle 25° to 75°
  • Adjustable handset volume (up to 40dB gain)
  • Adjustable ringer volume (up to 95dB SPL)
  • 1/8" audio jack for telecoil induction loop connection to compatible hearing aids
  • Audiogram-compatible sound equalizer
  • Customizable frequency amplifications
  • 3 built-in sound equalizer presets (Boost Lows, Boost Mids, Boost Highs)
  • Storage for up to 200 contacts with photos
  • Call Waiting (with phone company subscription)
  • Set up your phone using a wired or wireless Internet connection
  • Choose to save the captioning from conversations for later review
  • Adjustable ringer and handset volume
  • Customizable frequency amplification
  • Volume settings can be customized and saved to provide the best experience on every call
  • Telecoil loop connection for hearing aids with a telecoil option
  • Enjoy a safe, encrypted FCC-regulated transcription process
CaptionCall Setup Guide
CaptionCall User Manual

The CaptionCall Captioned Phone will receive periodic automatic updates via the Internet. Just keep your CaptionCall Captioned Phone connected to receive these updates. These periodic updates will contain new features and enhancements to your CaptionCall phone to provide you the best captioned telephone experience available.

Purchase price includes license to use the CaptionCall phone hardware. The CaptionCall phone remains property of CaptionCall in order to provide ongoing support, service, and upgrades.
Product Type Telephone
Telephone Style Corded
Amplification 40dB
Caller ID Screen Yes
Caller ID Talking No
Telephone Answering Machine No
Telephone Big Buttons Yes
Telephone Speakerphone No
Visual Ringer No
Battery Backup No

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  1. Captions incomplete Review by Mary
    Overall Satisfaction

    I got one of these phones from Harris about a year ago. I do have some hearing so I can make out what is being said most of the time. I need the captions when trying to receive addresses, phone numbers, etc. to get them right. At first, it seemed that the phone was working OK but the more I used it the more often I noticed that the captions were only right part of the time. Addresses and phone numbers often were incorrect and sometimes whole chunks of what was being said was entirely missing. What's the use if the captions are "hard of hearing" too?! Last Christmas my son gave me a different phone (I think it is a Captel). Boy, what a difference! The captions were clear, correct, and just what I need. I would not recommend the CaptionCall phone because they do not caption correctly.

    (Posted on 4/1/15)

  2. works good for me Review by Mark
    Overall Satisfaction

    Have phone for month now. Caption is fast conversation no delay. Caption is accurate,more than local live news,but real time closed caption if u use on TV u know is not 100%,but this is as good as you can expect. LIKE IT ALOT. It is easy to add stand alone answer machine to it. It will then caption the machine. Does not come with answer machine. Says it does under additional imfo....... (Posted on 12/31/14)

  3. Better than expected! Review by RoseElla
    Overall Satisfaction

    I purchased this phone for my mother who recently lost her hearing due to a brain tumor. After becoming reliant on text messages only to communicate I purchased this phone and couldn't be more pleased with the product! This phone allows her to regain a sense of normalcy by talking with friends and family and avoid social alienation from being deaf.

    I highly recommend this product to anyone. With just a few second delay it captions phone calls accurately! (Posted on 11/25/14)

  4. Its not for Deaf People Review by Dave
    Overall Satisfaction

    I suppose it would work just fine for the "hard of hearing" but it's pretty much useless if the person using it is totally deaf. Iv'e seen other brands that have flashing light sources that indicate when a call is coming in so the deaf person can SEE it then answer the phone. This phone has no lights at all for the "ringer" so they have no Idea when there's a call coming in. It's really to bad to because it looks like the caption part works pretty well (Posted on 8/11/14)

  5. Very good! Review by Gaby
    Overall Satisfaction

    Just yesterday got this phone installed . You need to be familiar with touch screen (like a smartphone). I was surprised how quickly the voice was ''put'' into written words, i.e. captioned. I need to become more comfortable around it but so far, so good. (Posted on 6/6/14)

  6. Very satisfied. Review by Walt
    Overall Satisfaction

    Very satisfied. This is the fourth CaptionCall phone I have purchased. With my hearing problem they are very helpful. (Posted on 4/21/14)

  7. Ongoing problems Review by terry
    Overall Satisfaction

    I got a CaptionCall phone when they first came out a couple of years ago and I was really pleased at first. Then a few months ago one of the software updates the company automatically downloads onto the phone had a bug and caused an echo loop of my own voice while speaking. The echo is constant and is extreme at times, and prevents normal conversation as the echo either covers the other person's voice or I don't know if I have heard them, or the noise of my echo. This would be bad enough for a hearing person but for someone struggling to understand a caller it is impossible. I need to use my existing hearing ability as well as the (delayed and sometimes inaccurate) captions. CaptionCall did send their rep who was not able to resolve it, then they provided a new phone, but the problem continues. I do not have this echo problem with any other phone in my house. The phone company checked all my lines. This is definitely a CaptionCall problem. Their tech support told me that it was a known issue affecting some users only, and they were/are "working on it". As it initially worked perfectly I don't understand how the problem can continue indefinitely like this. It's been months. Today after a botched and embarrassing business call, I gave up and purchased a Clarity captioned phone (which has the added advantage of an answering machine). I would strongly advise against buying a CaptionCall phone at this time. (Posted on 2/18/14)

  8. Wonderful product Review by Cooper
    Overall Satisfaction

    My siblings and I purchased this phone for our severly deaf mother. It was the best Christmas present we could have gotten. She is no longer frustrated by the phone ringing and not being able to understand what the caler is saying. She can also 'hear' the person over the handset with the amplification up. Wish I had known of this product years ago. It is a Godsend for my mother, her family and friends. Thank you so much! (Posted on 12/24/13)

  9. Very satisified Review by Mam
    Overall Satisfaction

    I bought the phone for my 94 year old Dad. He has had some issues remembering to touch "yes' for the printing to begin, but that is age and memory related. The service was great from both Harris and Captel. I was going to my Dad's from out of state, so they were sure to be there to install, as I requested, since I wanted to be present. The installer , Craig was prompt, very polite, thorough, and respectful. (Posted on 12/2/13)

  10. Pleased Review by Clark
    Overall Satisfaction

    Pleased with the phone and installation. It took the installer about 30 minutes to set it up and it has been more than satisfactory. Have put over 100 names and number into it by using my laptop. (Posted on 10/23/13)

  11. Captel Dissappointment Review by Ex-Captel Customer
    Overall Satisfaction

    I ordered my phone for my mother whom is a retired doctor. I realized it was mailed in a box. They expected my 90 year old mother to know what she was doing. I called the distributor and let them know what happened, they obviously didn't want anything to do with it so passed the buck to Captel.How ironic on their part. Once I called Captel they said they referred me to a person to install. OMG!@#$ I talked to some guy named Clark and he never went to install, come to figure they only have 1 person to install in her state! What kinda service is that! He won't be able to install her pre-paid phone till next month. My poor mother can't communicate for a whole month more now because her needs have been put 2nd. I always bought from the other guy but this is the last due to this scenario. They need to find someone who can back up what they offer. I now have a CaptionCall phone for my mom:) It's faster and they came out within a couple of days after my order. No service issues due to their willingness to help and answer questions.I will only buy from HARRIS from now on. Thanks for helping my mom out. (Posted on 10/17/13)

  12. Sr. Technician with Lucent Technologies Review by Don Henderson
    Overall Satisfaction

    This is a great phone. I install and deal with this type of equipment all day long. Captel and Clarity can't touch this phone when it comes to service and technology. The only thing it lacks in is it is not in Spanish. If this phone had Spanish compatibility many more people would be using this phone. You would double your customers at that. too bad... you almost had the perfect phone CaptionCall (Posted on 9/19/13)

  13. CaptionCal phone is excellent Review by FENWICK
    Overall Satisfaction

    CaptionCall allows me to make and receive phone calls even though I have a profound hearing loss. The only dissapointing aspect is that Harris Communications charged $75, whereas I could have had the phone free from the CaptionCall company. I should have researched the venues for the product more thoroughly before buying from Harris. I have only myself to blame.

    ***Response from Harris Communications:
    Due to new regulations from the FCC (which are already in effect), customers are actually required to pay a minimum of $75 for captioned telephones, regardless of where they purchase their phone from. Therefore, the $75 price that we are currently selling this phone for is the lowest price it can legally be sold for anywhere.*** (Posted on 9/9/13)

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