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CapTel 2400iBT Captioned Phone

SKU: UTI-2400i

Overall Satisfaction
30 Review(s)

Availability: In stock

$75.00
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Touchscreen captioned display

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Customer Reviews

Items 1 to 10 of 30 total

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Answering machine has failed after a year Review by Patricia
Overall Satisfaction
The phone itself has been fine, the clarity is better than the one I had previously. The captions are as most have described, an unbearably long delay while trying to carry on a "normal" conversation. My biggest problem is with the answering machine. It worked fine up until about a week ago when callers could no longer leave a message, it disconnects before the answering machine engages. I spoke directly with customer support (no help other than she'll let the development team know), emailed them also and so far, no reply, no resolution. I paid for this myself even though I am entitled to receive a free phone. I am nearly completely deaf and job searching right now, so an answering machine that captions is vital for me. Very disappointed in the lack of response from these people. (Posted on 3/7/2018)
Great Product Review by Frank
Overall Satisfaction
This is a replacement of an older Captel phone. A touch screen is more in line with modern technology. The screen is also bigger for the captions. I highly recommend this newer version. (Posted on 12/11/2017)
Not right phone Review by Wrong
Overall Satisfaction
The description of this phone and how it works was not complete in the magazine ad and it is not the right phone for me. I don't need captioning like this. Ad implied it was automatic, not a person doing it. You were going to send me a catalog and reimburse the payment. I have received neither as yet--over a month ago! (Posted on 11/19/2017)
Slow, inaccurate and not loud enough Review by cook
Overall Satisfaction
The script is slow enough that it doesn't help while talking. It does help to review later. However, it often doesn't pick up the same words I can't. I programmed my audio graph in as directed but can barely hear at max volume,with hearing aids in. I would appreciate any advice.

**Captioning speed is dependent on the speed of the internet, sometimes having a direct connection to internet will fix the delay as opposed to using wifi. CapTel has a technical support department that could assit with these issues. - Harris Communications** (Posted on 8/7/2017)
Just what the doctor should order Review by Dave
Overall Satisfaction
It is all and more than I hoped for......does fairly much all the work for you at the touch of a button.
Still titrating the handset volume.
A very big help! (Posted on 7/26/2017)
like it Review by Pat
Overall Satisfaction
This second caption phone does more that the one the state gives . It is my communication . Coleen did a wonderful job of setting up the phones to the best and easiest use for me . This one has an answer service Very pleased. (Posted on 7/10/2017)
better than nothing but not great Review by Daughter
Overall Satisfaction
The concept is great but the delay from the time something is said until the time it appears on the screen is about 20 seconds. When you are trying to have a conversation, this is an unbearably long period of time for the person receiving the print out to have to wait. Going to try an amplified phone for my 96-year-old mother.

**Captioning speed is dependent on the speed of the internet, sometimes having a direct connection to internet will fix the delay as opposed to using wifi. - Harris Communications** (Posted on 6/15/2017)
Outstanding Review by Bill T
Overall Satisfaction
Works like a champ. Calls come in but are negated after 1 ring.....some calls still need to be zapped with red button but they don't recur. (Posted on 6/15/2017)
Phone Review by Deaf48127
Overall Satisfaction
The ringer doesn't work. Hear the test ring but doesn't ring. Volume not loud enogh. Caption is good.

**Contact us and we can put you in touch with CapTel's technical support to help fix your issue. - Harris Communications** (Posted on 4/28/2017)
Allows communication where there was none before Review by Richard
Overall Satisfaction
It works as advertised. My sister and I have had several conversations with my Mom where she was able to understand (via reading the captions) what she could not discern before.

It does take a bit of getting used to. For both Mom to look at the screen and for the caller on the other end to pace themselves - not adding comments until Mom had read and responded.

But that seems like something that just will take a bit of time and it will be fine. (Posted on 3/14/2017)

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